This Privacy Policy regulates the treatment of personal data of users (hereinafter the “User” or “Users”) collected in connection with the use of the website www.fluttravels.com (hereinafter the “Site”), and reflects Flut Travels’ institutional concerns regarding privacy and the treatment of personal data of Users.
The provision of personal data in the context of browsing the Site implies the knowledge and express acceptance of the conditions contained in this Privacy Policy and Cookies.
1. Collection and processing of personal data
1.1 – Flut Travels
Flut Travels is the entity responsible for processing the personal data of Users collected through the Site, which will be processed under the terms described herein, as well as for the purposes of complying with Flut Travels’ legal and regulatory obligations.
1.2 – Use of the Site
Access and navigation on the Site does not necessarily imply the provision of personal data.
However, there are certain features on the Site that imply the provision of personal data (for example, if you wish to submit a contact form to formulate your questions and suggestions).
1.3 – Identification and contact data
If you wish to contact Flut Travels through the Site, Flut Travels will collect a set of personal data, which will be processed in response to your request/question/suggestion.
For this purpose, the following personal data are collected in the contact form: name, e-mail, telephone, related to your request/question/suggestion and the subject of your request. This data is mandatory, otherwise it will not be possible to process your request and give you an answer.
In this context, an open field is also available where you can expose your request/question/suggestion, where other personal data can be spontaneously provided by you.
2. Use of Personal Data
2.1 – Flut Travels treats personal data for the purposes of managing contacts with the Users of the site, particularly in order to respond to their requests / questions / suggestions.
2.2 – The processing of Users’ personal data, collected through the contact form, constitutes, as applicable, a necessary treatment for the execution of a contract to which the holder of the data is a party (with Flut Travels) or a pre-contractual diligence at the request of the holder of the data – this being the legal basis for the processing of their data.
3. Personal Data Sharing
3.1 – Flut Travels may also transmit Users’ personal data to third parties when such data communications are necessary or appropriate (i) in light of applicable law, (ii) in compliance with legal obligations/judicial orders, (iii) by determination of the National Data Protection Commission or other competent control authority, or (iv) to respond to requests from public or governmental authorities.
4. Conservation of personal data
4.1 – The personal data collected necessary to respond to your requests/questions/suggestions will be kept for the period strictly necessary for that purpose, and may always be kept, in the event of a pending dispute, until the final decision terminating the dispute has been made.
5. Cookies
5.1 – Like most websites, in order for them to work correctly, we occasionally install on your computer small files called cookies or connection statements.
5.2 – In fact, Flut Travels uses cookies and other similar tracking technologies to distinguish it from other users when using the Site. These technologies help us to provide you with a better experience every time you browse the Site, allowing you to improve the Site itself.
5.3 – Cookies – What are they?
Cookies are small information files that are stored on your computer or mobile device by the browser. These files allow the Site to “remember” your actions and preferences for a certain period of time, namely your user name, the language chosen, the size of characters and other display settings. This is why when you browse through the pages of a website or application or return to a website or application that you have already visited, you do not, in principle, have to re-enter your preferences.
5.4 – Cookies – What are they for?
The cookie identifies your browser on the server, enabling information to be stored on your device. This technology serves various purposes, such as helping to determine the usefulness, interest and number of uses of our Site, allowing the user to navigate more quickly and efficiently, eliminating the need to repeatedly enter the same information.
Most browsers are set to accept cookies, although it is possible to set your browser to refuse all cookies (see below), or to indicate when a cookie is being sent. When you browse the Site and the cookie is accepted, on your next visit to the Site our Internet server will recognise your computer or mobile device. Thus, when you browse the pages of a website or application or return to a website or application that you have already visited, and for which you have given your consent to the use of cookies, you do not, in principle, have to re-enter your preferences or data that you had previously provided.
5.5 – Cookies – What kind of cookies are there?
There are several types of cookies.
Considering the useful life of cookies, they can be:
a) Permanent Cookies – are cookies that are stored, even after closing the browser, in your access equipment (PC, mobile and tablet) and are used every time you make a new visit to the Site. They are generally used to direct navigation to the user’s interests, allowing us to provide a more personalised service.
b) Session cookies – are temporary cookies that remain in the cookie file of your browser until you leave the website or application. The information obtained by these cookies serves to analyse web traffic patterns, allowing us to identify problems and provide a better browsing experience.
Considering, in turn, the domain to which they belong, cookies can be:
a) Own cookies – are cookies sent to the user’s terminal equipment from a device or domain managed by Flut Travels and from which the service requested by the user is provided.
b) third party cookies – cookies are sent to the user’s terminal equipment from a device or domain that is not managed by Flut Travels, but by another entity that processes the data collected through the cookies.
5.6 – Cookies – How and for what purposes do we use them?
This site uses various types of cookies to provide you with a better browsing experience:
Analytical Cookies: handled by us or partner companies, they allow the statistical analysis of the navigation that is done on the CUF site, with the aim of improving your browsing experience.
Session cookies: Cookies stored temporarily until you leave the CUF site, the information collected by these cookies helps us to analyse traffic patterns on the site.
Advertising cookies: handled by us or partner companies, they allow us to analyse your browsing habits and preferences, with the aim of showing you advertising exclusively related to your browsing profile.
5.7 – Cookies – How to use?
By changing the settings of your computer or mobile device, the user of websites or applications can enable or disable the acceptance of cookies.
All browsers allow the respective user to accept, refuse or delete cookies, namely by selecting the appropriate settings in the respective browser. The user can therefore configure their browser to inform them whenever a cookie is received or even deactivate its acceptance, however Flut Travels warns that this may partially affect the use of some of the Site’s functionalities, not having an improved and personalised navigation on our website.
If your browser’s privacy setting is set to “High”, you will not be able to access some of the features and may be prevented from fully using all of the features of our websites or applications. To resolve this issue, please add our Internet address www.fluttravels.com to the list of permitted websites in your browser’s privacy settings.
If you are accessing our Site from a business computer and cannot access it, the problem may be in your computer’s corporate security settings. We recommend that you contact your system administrator.
5.8 – Other tracking technologies – Web beacons
Flut Travels uses a software technology called web flags (also known as web bugs, clear gifs or pixels) to provide support in understanding what content is effective, for example, by counting users who have visited those pages. Web flags consist of small graphics with a unique identifier, whose function is similar to cookies, and which are used so that you can know whenever a certain content is viewed. Unlike cookies, which are stored on the user’s computer, the web beacons are invisibly embedded in the web pages. Flut Travels can therefore correlate the data collected by the web flags with other data of yours that Flut Travels has collected.
6. User rights
6.1 – In accordance with applicable legislation, you may at any time request access to personal data concerning you, as well as the rectification, deletion or limitation of their processing, the portability of your data, or oppose their processing. You may exercise these rights by writing to Flut Travels – Largo Cândido Dos Reis, Bloco Fr.b, 1º Fr – 3780 – 211 Anadia, or by contacting our Data Protection Officer by sending an e-mail to info@fluttravels.com.
6.2 – You may also obtain confirmation that personal data concerning you are being processed, as well as access to them. If you so request, you may be provided with a copy of the data being processed.
6.3 – You also have the right, under the terms of the applicable legislation, to request the limitation of the processing or the portability of your data, subject to the legally established conditions. To this end, you must submit a request for the contacts referred to in 6.1.
7. Security
7.1 – Flut Travels guarantees the privacy and security in the transmission of the User’s data using the encryption with SSL (Secure Sockets Layer) of all the information exchanged with Flut Travels , via Internet.
7.2 – Additionally, Flut Travels states, for this purpose, that it has and will maintain in operation all technical means at its disposal to avoid the loss, misuse, alteration, unauthorised access and improper appropriation of the personal data provided or transmitted. In any event, it should be noted that, if the data is circulated over an open Internet network, the risk of unauthorised access and use cannot be completely eliminated, and the User must therefore implement appropriate security measures when browsing the Site.
8. Third party pages
8.1 – Through our Site, we provide links to third-party websites, which are subject to independent Privacy Policies. Please note that this Privacy Policy does not apply to such websites and Flut Travels is not responsible for the collection of your information by such third parties through their websites.
9. Complaints
Without prejudice to any other means of administrative or judicial appeal, the User has the right to lodge a complaint with the National Data Protection Commission or other competent supervisory authority under the terms of the law, if he/she believes that the processing of his/her data by Flut Travels violates the legal regime in force at any given time.
10. Questions
If you have any questions regarding the processing of your personal data and the exercise of your rights under the applicable legislation and, in particular, referred to in this Policy, through the following contacts:
E-mail: info@fluttravels.com
11. Changes to this privacy and cookie policy
Flut Travels may change this Privacy and Cookies Policy at any time. These changes will be duly advertised through the pages of the Site and, if they imply a substantial change to the way your data will be processed, Flut Travels will notify you of such changes, through the contact details you have provided.
However, whenever changes relevant to the User are made with regard to cookies, [a pop-up window will be displayed again so that, depending on the type of cookie in question, you can access the information and/or consent to its use and storage].
